Support
Help with the diary, not a ticket queue.
Written support is included on every plan, including Solo. We reply within one working day, Monday to Friday, 09:00-18:00 UK time.
Common questions from the counter.
- The configuration does not match how I work
- Adjust the service lengths, switch travel time on, or add and remove staff names, then generate again. Each run is independent, so nothing is lost by trying a different shape of day.
- A diagram did not appear
- Diagrams are produced one at a time and appear in the workspace as soon as they are ready. If one reports that it was not produced, run it again; if it repeats, send us the time and we will look at the request log.
- I need the output in my own booking software
- Download the configuration sheet for wording and timings, or the bundle for the diagram and clip references, then paste the parts you need into the system you already run.
- Billing, plan changes and cancellation
- Manage the subscription from the Stripe customer portal linked on your welcome page after checkout, or email us and we will send the portal link again.
- Deleting what I have submitted
- Email us from the address on the account and ask for deletion. The Privacy Policy sets out what is held and for how long.
Request a booking setup review.
Send your services, opening hours and staffing and we will review the configuration you have produced and tell you where the day is likely to run late.
A setup review is a written opinion on your configuration. It is not legal, employment or tax advice. See the AI Disclaimer.